Today was one of those days I knew was coming, I was waiting ready for, and once again I learned you can never be to prepared. Things on H-Unit were unstable at best for most of the day. With a half hour left in the shift, the shit hit the fan and of course, yours truly was called upon to drop the hammer.
One of the guests decided he didn’t like his accommodations so he was going to make everyone he lives with, as well as his staff miserable. Which was not a good decision but still he was left to rant and stew until he reached his boiling point. After a hand was broken and most of H-Unit decided they needed back-up, only then do they decide to be proactive. Being point person on J-Unit today, I was not able to be first person in, so I delegated my #2 ( a great agent ) to go. Ten minutes later, I see an agent from H-Unit come through the doors with a broken hand, out of breath, stuttering about my agent being in trouble.
Now I’m not a small guy by any means, but when my people are in trouble, I can move. I was in a full sprint when I burst through the doors of H-Unit and assessed the situation. I saw #2 and an agent I had never worked with before. #2 was correctly isolating the guest from the rest of the living quarters while the unknown soldier, it seemed was preparing for battle. I find it much easier to talk to guests and try and calm than down rather than go mano a mano with them. I hate getting sweaty at work but realize sometimes it’s a necessity. “You can go easy or hard,” #2 said as we prepared to “escort” the unhappy guest to “the hole.” I made my presence known to the guest to make a show of support for #2 & the unknown, and to let him know we we’re not fucking around.
“You can go fuck yourself tough-guy, “ was the response I got to, “Hey man what’s going on, how can I help you out?” When guests are past their boiling point, they shut down and talk is pointless. “I’m gonna ask one more time, man are you gonna go to the hole or are we taking you?” The guest sized up #2, the unknown and myself and knew he was out gunned. “Okay, I’ll walk you fucking asshole.” escaped what I should have know to be a dangerous and telling grin. I walked to open the hole as #2 & unknown escorted him. As I turned my head to open the door, I caught a faint glimmer of metal and tensed like a high-wire. The guest pulled a shiv from his pants and was going to slash #2.
In situations like this…fuck protocol. No one should have to spend their Friday night in the emergency room. Like lightning I threw a kick to the knee, dropping Mr. guest to the floor useless. Immediately I was on top of the shiv and wrestling it from a death grip, #2 & unknown still unaware of what was going on. Guest caught my nose with several quick blows, making my eyes tear up and effectively blinding me. #2 restrained his arms as unknown grabbed his legs and hospital carried his ass into the hole. Needless to say, Mr. Guest was not happy with the outcome of events. Then again neither was I. #2 and unknown escaped with no injury and peace had been restored to the kingdom.
I know I will not be able to escape reprimand for assaulting a guest but the safety of my people comes first…always.
And so ended yet another Sunday at work. It’s days like these when taking the long way home and stopping @ 7-11 for that double gulp of Crystal Light, I really can stop and appreciate my co-workers, friendship and just waking every morning. Ok, enough with the syrupy shit…I know.